HOW WE USE THE INFORMATION WE COLLECTWe may use the information we collect about you to:
- Make reservations for a rented scooter or motorcycle;
- Register your Bike Point Bali profile, including all Bike Point Bali services, manage and maintain your account or register you in our loyalty program;
- Process, verify, confirm, verify and monitor your rental bookings (including by processing payment card transactions and contacting you about your booking);
- Assist in any transactions, including the transmission of important information about a particular transaction or the provision of services;
- Determine whether you have the right to drive a scooter or motorcycle in Indonesia;
- Provide third parties (service providers) with information relating to your rental and your specific needs or requests;
- Keep a record of your bookings and rentals;
- Respond to your questions and comments and provide support;
- To inform you about our products, services, offers, events and promotions and to offer you relevant products and services that we think may be of interest to you;
- Communicate with us through social media and other interactive media;
- Manage your participation in our events, surveys, sweepstakes, and other promotions;
- Tailor our products, services and website content to your location and to your personal interests;
- Operate, evaluate and improve our business and the products and services we offer;
- Analyze and improve our marketing communications and strategies (including by determining the timing of receiving and reading emails sent to you);
- Analyze trends and statistics about the use of our websites, mobile applications and social media resources by visitors,
- Analyze the products that our customers use through our websites and other platforms and adapt our products, services and the content of the website and other platforms accordingly;
- Protect and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by detecting potential hackerattacks and other unauthorized activities Users;
- Anonymize or combine personal information collected about you and use it for any lawful purpose;
- Ensure compliance with our Terms and Conditions;
- Comply with applicable legal requirements, obligations, and industry standards, as well as our policies.
We may also use the information we collect about you in other ways.
DATA RETENTIONWe retain your personal data for as long as you have an account with Bike Point Bali, for as long as it is necessary to perform our services or obligations to you, or if it is necessary for the processing purposes for which the information was originally collected. In addition, we will retain your personal information for any legitimate business purposes, including any legal, accounting, archiving or auditing purposes. Depending on the status of the rental transaction, we are required by law to retain some of your personal information indefinitely. Once the retention of personal data is no longer necessary for the purposes set out in this Privacy Notice, we will either delete, de-identify or anonymize the personal data or, if this is not possible (for example, due to the fact that the personal data is stored in backup archives), we will not continue to process the personal data until it is deleted.
INFORMATION WE SHAREWe may share the information we collect with:
- Companies that provide services on our behalf (e.g., identity verification services, payment processors, or debt collection agencies);
- Any intermediary you use, such as a travel agency, broker or reservation system, in relation to any aspect of your rental;
- Our loyalty partners and other business or marketing partners;
- Financial institutions in connection with payment card transactions;
- Credit reporting agencies to prevent fraud;
- Public or private organizations responsible for handling traffic violations;
- The authority issuing the driving license directly or through intermediary organizations when it is necessary to verify the information about the driving license.
We may also disclose information about you if we are required to do so by law or legal process when we believe disclosure is necessary to prevent harm or financial loss, to assert and defend against claims, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We may transfer your data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or shares to such third party, and we will make reasonable efforts to instruct the successor to use the personal information you have provided to us in accordance with our Privacy Notice. Following such sale or transfer, you may contact the entity to which we have transferred your personal data with any questions regarding the processing of that information. We may also share information about you in other ways, of which we provide specific notice when we interact with you.
SERVICE PROVIDERS AND BUSINESS PARTNERSAs stated above, we may share information with service providers and business partners who provide services on our behalf, including but not limited to:
- Payment support providers;
- Insurance companies;
- Roadside assistance, scooter and motorcycle towing service providers;
- Debt collection service providers;
- Credit history bureaus;
- Companies involved in the processing of claims;
- Road tax and toll processors;
- Any service provider related to accident recovery or repair, evaluation, or maintenance of scooters or motorcycles;
- Any public authority as required or requested.
YOUR PRIVACY AND DATA RIGHTSThis section is subject to specific disclosures about the privacy rights set forth below. We are committed to facilitating the exercise of your rights under Indonesian law, which may include the right to request correction, modification or deletion of your personal information and the right to opt out of the sale or transfer of your personal information (as applicable), including in the context of targeted advertising. We will do our best to accommodate your requests in accordance with any legal and contractual obligations.
You can obtain a copy of certain personal information we hold about you, and update or correct inaccuracies in that information, by using the Bike Point Bali account you can create on our website. In addition, if you believe that other personal data, we hold about you is inaccurate, you may request that we correct or change the information, by contacting us as set out in the Contact Us section of our website.
You can request to exercise your rights by sending an email to the email address provided in the contact section of our website. If you submit such a request , we will ask for any additional information about you and your bookings to ensure that you are who you say you are. If this information or these processes are not sufficient to verify your identity and evaluate your request for confidentiality, we may require you to be present at the Bike Point Bali office whose address is listed on our website.
LINKS TO OTHER WEBSITESOur websites and platforms may contain links to other sites and platforms for your convenience and information. These sites may be operated by companies not affiliated with Bike Point Bali. Linked sites may have their own privacy notices. We are not responsible for the content of any websites not affiliated with Bike Point Bali, any use of those sites, or the privacy policies of those sites.
DATA TRANSFERBike Point Bali is a company registered in Indonesia that is subject to the laws of Indonesia, including those governing the privacy and security of your information. When we receive personal information about you, we may process the information outside of the country in which you are located. The countries in which we process your information may not have the same data protection laws as the country in which you are located. We will protect your information as described in this Privacy Notice.
HOW WE PROTECT PERSONAL DATAWe maintain administrative, technical, and physical security measures designed to help us protect the personal information we collect from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Please note that no electronic transmission of information can be completely secure. We cannot guarantee that the security measures we employ to protect personal information will never be overridden or fail, or that these measures will always be sufficient or effective. Please note that we will never ask for your Bike Point Baliaccount username or password via email or other means of communication.
To be on the safe side, you should keep your Bike Point Bali account username and password safe and not share this information with anyone. You must not use the same username and password for your Bike Point Bali account as you do for your other online accounts . Using the same login credentials for your online accounts can significantly increase Risk of identity theft and fraud. You are also required to log out of your account and close your browser window after completing your visit to our website.
UPDATES TO THIS PRIVACY NOTICEThis Privacy Notice may be updated from time to time. We will post the updated Privacy Notice on our website, mobile application.